EX 5
1-B
2-B
3-A
4-B
EX 6
1-C
2-D
3-F
4-A
5-B
6-E
EX 7
1-B
2-D
3 -A
4 -C
5-F
6 -E
EX8
1- it's quarter to ten
2- it's twenty to four
3- it's five past ten
4- it's half past twelve
5- it's ten to six
6- it's four thirty five
EX 9
1: postpone
2: runing late
3: held up in a traffic jam
4: Reorganise
5: appoitment
6: feels ill
7: arrange
B: Hello, Mark. What can i do for you?
A: Well, unfortunately Mrs Marsden is ill, se she won't be at work for three days.
B: Oh, I'm sorry to hear that
A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?
B: Certanly. let's look at the calendar.
A: What date is convenient for you? How about Tuesday, 5th january?
B: I won't be avaliable on that day
A: I see. Mrs Marsden will also be free on Wendesday, 6th January. Would that suit you?
B: I've got a staff meeting in the afternoon, but i'm free in the morning
A: Great! Will 11 o'clock in the morning be OK?
B: Yes, I'll write it in my diary.
Translation
___________________________________________________________________________
A: Hola! És la Sra. Brody? Sóc Mark Brown, l'assistent administratiu de Geraldine Marsden en compusafe
B: Hola, Mark. En què puc ajudar-lo?
A: Bé, malauradament la Sra. Marsden està malalta, així que no vindrà a treballar fins d'aquí a tres dies.
B: Oh, sento sentir això.
A: El problema és que no podreu assistir a la reunió que ha concertat per demà. Podem canviar-la?
B: Per descomptat. Vegem el calendari.
A: Quina data et va bé? Què tal el dimarts 5 de gener?
B: Aquest dia no estaré disponible.
A: Ja veig. La Sra. Marsden també estarà lliure el dimecres 6 de gener. Li ve bé?
B: Tinc una reunió de personal a la tarda, però estic lliure al matí.
A: Genial! Li sembla bé a les 11 del matí
B: Sí, ho apuntaré a la meva agenda.
Traducció
5.
1. tied up
2. hold a meting
3. give a presentaion
4. make a meeting
5. check your calendar
_________________________________________________________________________
6.
1. a. No, I'm afraid i'll be tied up all day
2. b. Just a moment, i'll check the calendar
3. a. Yes, all the members of the customer relations department.
4. a. I'm sorry. I alredy have something planned.
5. a. Let's look for another date that is convenient for us both.
6. a. You'll learn a lot of essential information
7. b. Not yet, I have to check when Ms Carson is available.
8. b. Don't worry. We can rearrange for another day.
__________________________________________________________________________
7.
1. video conference
2. sharp
3. light refreshments
4. equipment
5. pack
6. break
_________________________________________________________________________
8.
1. time
2. busy
3. later
4. food and drinks
5. free
6. stop
A: Hello! I have a problem with my PC, it says that an error has occurred and that i will lose any unsaved data of any open program.
B: Ok, try pressing the return key of your keyboard.
A: Ok! Um… Nope, it says the same thing again.
B: Oh… ok maybe trying with pressing the Control, alt and delete keys at the same time it should work.
A: Ok, maybe that works… Nope, still gives me the same blue error.
B: Ok… It should be an error from a component in the computer. Please, give me your name and customer number.
A: Ok, My name is George Roy and my customer number is 0451113A.
B: Ok, now I'll put you through to the IT maintenance department, they will guide you with the fixing of the component error.
Accounts departament departament contable
customer relations departament departament de relacions amb clients
human resources departament departament de recursos humans
IT maintenance departament Departament de manteniment informàtic
sales and marketing departament departament de vendes i màrqueting
___________________________________________________________________________________________
A: Can I speak to chloe Burns in tech suppor please?
B:Just a moment,I'll put you on hold...I'm sorry.I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client.Can transfer you to Bill Jones from the same deparment?
A: No,I'd rahter speak to chloe directly
B: OK, I understand.
ACould you ask her to return my call, please?
We've got a problem with our county program.
We need a soution urgently
B: Let me write down your name and Contact
A:i'ts Steve McGough
B: Can you spell the last name ?
A: Yes of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.
B: Ok Let me check that. It's 061 209 992?
A: No, it's 922 at the end. 061 209 922
B: 061 209 922. OK. And the message is to call you urgently about a ssoftware problem.
A:that's rigth.
B:I expect her to be free at around 1.00.
A:Can i speak to chloe burns in tech support please?
B:Just a moment, i'll put you on hold... .I'm sorry.I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client, Can i transfer you to bill jones from the same department?
A: No, i'd rather speak to chloe directly.
B: OK, i understand
A:Could you ask her to return my call, please?
We've got a problem with our counting program.
We need a solution urgently.
B:Let me write down your name and contact details
A:It's steve McGough
B.Can you spell your last name, please?
A: yes, of course, It's M-C-G-O-U-G-H. And my phone number is 061 209 992
B:OK,Let me check that. It's 061 209 992?
A:No, it's 922 at the end. 061 209 922
B: 061 209 922. OK. And the message is to call you urgently about a software problem
A:That's right
B: I expect her to be free around at 1.00
