IT Helpline

 A B: Yes, it's 1580.

    A: Just a moment, mr Smith, l'll just check for you. Please stayon the line.

    B: Sure 

    A: Thankj you for waiting. Yes, we've got10 of those in stock.

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B A: Good morning, compuset helpline. Melanie speaking. How may I help you?

   B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the 

       X300 RAM chips in stock?

   A: Have you got the tem number, please?

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C B: Great, l'll come in laterthis week.

    A:Can l help you with anything else today?

    B: Yes, Unfortunately, we had a problemwith the latest so

5 Vocabulary Builder

TROUBLESHOOTING/RESOLUCIÓ DE PROBLEMES

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control panel/panell de control       

no signal message/cap missatge de senyal

loose connection/connexió fluixa          

power button/botó d'encendre

mute box/caixa de silenci

volume control/control de volum

VERBS/VERBS

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freeze/congelar                  

reinstall/tornar a instal·lar

log off /sortir              

reopen/tornar a obrir

make sure/Assegura't        

replace/substituir

press anh hold/premeu i mantén premut  

restart/reinicia

reconnect/tornar a connectar        

shut down/tancar

TROUBLESHOOTING/RESOLUCIÓ DE PROBLEMES

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anti-virus softaware/programari antivirus

lose/perdut

bacj up/còpia de seguretat

password/contrasenya

follow instructions/seguiu les instruccions

recover/recuperar

PLACES AROUND TOWN/LLOCS DE LA CIUTAT

__________________________________________________________________________________

airport/aeroport

off-site/fora de lloc

departament store/grans magatzems

on-site/in situ

entrance/entrada

post office/Oficina de correus

exit/sortida

reception/recepció

factory/fàbrica

shopping centre/centre comercial

ground floor/planta baixa

sports centr/poliesportiu

library/biblioteca

stairs/escales

lift/aixecar

train station/estació de tren

DIRECTIONS/INSTRUCCIONS

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at the end of the corridor/al final del passadís

apposite/adequat

go staright/segueixi dret

turn left / right/girar a l'esquerra/dreta

on your left / right/a la teva esquerra/dreta

EXTRA

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Assist- Assistencia 

At the traffic lisght- Al semafor

 

Breakdown- Desglosament

Curropt files- FItxer corruptes

Cross the road- Creuar el carrer

Debugging- Depuracio

Diagnose- Diagnosticar

 

Maintenance- Manteniment

 

Manual- Manual

Performance- Rendiment

Problem solving- Solucionar problemes

 

Recovery- Recuperacio 

Reset- Resetejar 

Take the first left/ right- Agafeu la primera a l'esquerra/dreta