Working with Vocabulary

 5. 

1. tied up

2. hold  a meting

3. give a presentaion

4. make a meeting

5. check your calendar

_________________________________________________________________________

 6.

1. a. No, I'm afraid i'll be tied up all day

2. b. Just a moment, i'll check the calendar

3. a. Yes, all the members of the customer relations department.

4. a. I'm sorry. I alredy have something planned.

5. a. Let's look for another date that is convenient for us both.

6. a. You'll learn a lot of essential information

7. b. Not yet, I have to check when Ms Carson is available.

8. b. Don't worry. We can rearrange for another day.

__________________________________________________________________________

7. 

1. video conference

2. sharp

3. light refreshments

4. equipment 

5. pack

6. break

_________________________________________________________________________

8. 

1. time

2. busy

3. later

4. food and drinks

5. free

6. stop

.

 A: Hello! I have a problem with my PC, it says that an error has occurred and that i will lose any unsaved data of any open program. 

B: Ok, try pressing the return key of your keyboard. 

A: Ok! Um… Nope, it says the same thing again. 

B: Oh… ok maybe trying with pressing the Control, alt and delete keys at the same time it should work. 

A: Ok, maybe that works… Nope, still gives me the same blue error. 

B: Ok… It should be an error from a component in the computer. Please, give me your name and customer number. 

A: Ok, My name is George Roy and my customer number is 0451113A. 

B: Ok, now I'll put you through to the IT maintenance department, they will guide you with the fixing of the component error.

Vocabulary 7

Departaments

Accounts departament departament contable 

customer relations departament  departament de relacions amb clients

human resources departament departament de recursos humans

IT maintenance departament Departament de manteniment informàtic

sales and marketing departament departament de vendes i màrqueting

___________________________________________________________________________________________

Customer service

charge cobrar

complaint queixa

customer number número de client

damaged espatllat

discuss it discutir-ho

enquiry petició

get back to you tornar a tu

hold the line  mantenir-se en linina

opening times  horari d'obertura

overcharge cobrar de més

quote cita

satisfaied satisfet

shipping date  data d'enviament

___________________________________________________________________________________________

Complaints

assist assistir

at our expense a costa nostra

check my records comproveu els meus registres

compensation compensació

credit our accountacreditar el nostre compte

defectdefecte

doesn't fit no encaixa

error error

faulty part part defectuosa

losing business perdre negocis

lost in the post perdut durant trajecte

make a claim fer una reclamació

making a noise fent soroll

missing a partfalta una part

refund reclamar

refuse denegar

suggest suggereix

the wrong item l'article equivocat

Under warranty sota garantia

____________________________________

Extra

Broken Trencat

customer satisfaction la satisfacció del client

disappointed decebut

displeased disgustat

dissatisfaction insatisfacció

feedback comentaris

file a lawsuit presentar una demanda

financial director director financer

inappropriate inadequat

lose business perdre negocis

managing director director gerent

research and devolpment departament departament de recerca i desenvolupament

treatment tractament