Dialogue

 A: Can I speak to chloe Burns in tech suppor please?

B:Just a moment,I'll put you on hold...I'm sorry.I'm afraid that  Chloe is unavailable at the moment. She's in a meeting with a client.Can transfer you to Bill Jones from the same deparment?

A: No,I'd rahter speak to chloe directly

B: OK, I understand.

ACould you ask her to return my call, please?

We've got a problem with our county program.

We need a soution urgently

B: Let me write down your name and Contact

A:i'ts Steve McGough

B: Can you spell the last name ?

A: Yes of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

B: Ok Let me check that. It's 061 209 992?

A: No, it's 922 at the end. 061 209 922

B: 061 209 922. OK. And the message is to call you urgently about a ssoftware problem.

A:that's rigth.

B:I expect her to be free at around 1.00.