IT Helpline

 A B: Yes, it's 1580.

    A: Just a moment, mr Smith, l'll just check for you. Please stayon the line.

    B: Sure 

    A: Thankj you for waiting. Yes, we've got10 of those in stock.

____________________________________________________________________________________

B A: Good morning, compuset helpline. Melanie speaking. How may I help you?

   B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the 

       X300 RAM chips in stock?

   A: Have you got the tem number, please?

___________________________________________________________________________________

C B: Great, l'll come in laterthis week.

    A:Can l help you with anything else today?

    B: Yes, Unfortunately, we had a problemwith the latest so

5 Vocabulary Builder

TROUBLESHOOTING/RESOLUCIÓ DE PROBLEMES

_________________________________________________________________________________

control panel/panell de control       

no signal message/cap missatge de senyal

loose connection/connexió fluixa          

power button/botó d'encendre

mute box/caixa de silenci

volume control/control de volum

VERBS/VERBS

__________________________________________________________________________________

freeze/congelar                  

reinstall/tornar a instal·lar

log off /sortir              

reopen/tornar a obrir

make sure/Assegura't        

replace/substituir

press anh hold/premeu i mantén premut  

restart/reinicia

reconnect/tornar a connectar        

shut down/tancar

TROUBLESHOOTING/RESOLUCIÓ DE PROBLEMES

__________________________________________________________________________________

anti-virus softaware/programari antivirus

lose/perdut

bacj up/còpia de seguretat

password/contrasenya

follow instructions/seguiu les instruccions

recover/recuperar

PLACES AROUND TOWN/LLOCS DE LA CIUTAT

__________________________________________________________________________________

airport/aeroport

off-site/fora de lloc

departament store/grans magatzems

on-site/in situ

entrance/entrada

post office/Oficina de correus

exit/sortida

reception/recepció

factory/fàbrica

shopping centre/centre comercial

ground floor/planta baixa

sports centr/poliesportiu

library/biblioteca

stairs/escales

lift/aixecar

train station/estació de tren

DIRECTIONS/INSTRUCCIONS

________________________________________________________________________________

at the end of the corridor/al final del passadís

apposite/adequat

go staright/segueixi dret

turn left / right/girar a l'esquerra/dreta

on your left / right/a la teva esquerra/dreta

EXTRA

________________________________________________________________________________

Assist- Assistencia 

At the traffic lisght- Al semafor

 

Breakdown- Desglosament

Curropt files- FItxer corruptes

Cross the road- Creuar el carrer

Debugging- Depuracio

Diagnose- Diagnosticar

 

Maintenance- Manteniment

 

Manual- Manual

Performance- Rendiment

Problem solving- Solucionar problemes

 

Recovery- Recuperacio 

Reset- Resetejar 

Take the first left/ right- Agafeu la primera a l'esquerra/dreta

ex5 ex7

 EX 5

A                                    B

1. portable                  5. a. built to be strong

2. superfast                4. b. using a small sapce

3. dependable            1. c. easy to carry around

4. compact                3. d. not likely to fail

5. sturdy                   2. e. very speedy

EX 7

REVIEW

Nice and fely for working everywhere!

The new slimth tablet (0.5com) has got nishresckutun

WI-FI, fot internet connection on the go. Its

buit-in screen is perfectfor doing fraphics work.

It really is a top model.

page 120

 ORDERNING

delivery date                                  payment date                        quality

give a discount                               payments                              quantity

goods                                               price                                    subtotal

invoice                                             price per unit                       VAT

out of stock

____________________________________________________________________________________

PAYMENTS

account                              credit card

cash                       postage and handling

charge it                             shipping

cheque

_________________________________________________________________________________

ADJECTIVES

all-in-one                high-resolution                        slimline

built-in                          portable                               sturdy

compact                          powerful                          superfast

complicated                    practical                      top-of-the-range

dependable                      reliable                         user-friendly

ergonomic                       secure                           wide screen

flexible                             simple

_________________________________________________________________________________

EXTRA

accesible                          sophisticated                   

compatible                       spare parts

convenient                       special offer

delivery fee                     spacialsed

place an order                  stocktaking

reduction                         supply chain

shortage                            warehouse

________________________________________________________________________________

TRADUCCIÓN

PEDIDOS

fecha de entrega fecha de pago calidad

dar una cantidad de pagos con descuento

subtotal del precio de los bienes

precio de factura por unidad de IVA

Agotado

________________________________________________________________________________

PAGOS

tarjeta de credito cuenta

franqueo y manejo de efectivo

cargarlo envío

controlar

__________________________________________________________________________________

ADJETIVOS

todo en uno, delgado y de alta resolución

incorporado portátil resistente

compacto potente superrápido

complicado practico tope de gama

confiable confiable fácil de usar

pantalla ancha ergonómica y segura

flexibles simples

_________________________________________________________________________________

EXTRA

accesible sofisticado

repuestos compatibles

oferta especial conveniente

tarifa de entrega espacializada

hacer un pedido de inventario

reducción de la cadena de suministro

almacén de escasez

An e-mail

From: arajjaf8@gmail.com

To: All employees

Subject: May Hardware and Peripherals Inventory Report

Dear colleagues,

I want to share with all of you the hardware and peripheral inventory report for the month of May:

As for RAM chips, we currently only have nine units. It will be necessary to place a new order next month to replenish our stock.

On the other hand, we have a surplus of 27 sound cards, so we do not need to place any more orders at this time.

Regarding TPS hard drives, we have three obsolete units. Therefore, we will order ten units of the new model to update our infrastructure.

The acquisition of 15 CPUs is extremely urgent, since we do not have any in stock.

As for the heatsinks and fans, we need ten units in total. It is worth mentioning that two of them are damaged, but for the moment they are sufficient for our needs.

I would appreciate it if everyone takes note of this report and is aware of the hardware and peripheral needs mentioned.

Thank you for your attention and collaboration!

Kind regards,

arajjaf8@gmail.com

keyboard

 

Vocabulary

 

Keyboard

Alt kays- Tecla alta

arrow keys- Tecla de fletxa

backspace key- tecla de barra

Caps lock key-  tecla amajuscula

command key- tecla de comandes

cntrol key- tecla cntrl

dlete key- tecal d'esborrar

escape keys- tecla d'escape

funcion keys- teclats funcionals

modifier key- teclats modificadors

numeric pad-  Teclat numeric

return or enter key- tecla o trona tecla

shift key- shift

space bar- espai

tab key- tabulador

___________________________________________________________________________________________

PUNCTUATION SYMBLOS

and symbol- &

aposrtophe- apostrof

asterisk- asterisc

at symbol- arroba

brackets- parentesis

colon-dos punts

cmma- coma

exclamation mark- signe d'exlamacio

fll stop- punt

hypen- gio

question mark-signe d'interogacio

quotation mark- comilles

slash-barra

underscore- subrallat

___________________________________________________________________________________________

Preposition

above- A dalt

behinnd- radere

below- baix

beside- al costat

between- entre

in the middle of- al mig

next to- al costat

on- a sobre

over- per sobre 

under- vaix 

___________________________________________________________________________________________

PERIPHERALS

Barcode scanner- escaner de codi de barres

flash drive- memoria USB

gaming controller- madno per jugar

headset- auriculars

microphone- micro

printer- impresora 

projector- prjector

remote control- control remot

scanner- escaner

speakers- altaveu 

stylus pen- boligraf optic

touch screen- pantalla tactil 

USB charger- carrgador USB

webcam- camara

___________________________________________________________________________________________

Ordering

Broken- trencat 

Obsolete- no quede

Order- demanr

overstocked- exes de stoc 

recorder- demanar una altra vegada 

run low on- quede poc

 run low of- no quede

___________________________________________________________________________________________

Extra

Jostick- jostic 

laser pointer- punte laser 

letter keys- teclats de lletra 

memory stick- targeta de memoria

page down- pagina cap a baix 

page up- pagina cap amunt 

QWERTY- nombre de teclat

short cut- drecera

touchpad- panell tactil