Vocabulary 7

Departaments

Accounts departament departament contable 

customer relations departament  departament de relacions amb clients

human resources departament departament de recursos humans

IT maintenance departament Departament de manteniment informàtic

sales and marketing departament departament de vendes i màrqueting

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Customer service

charge cobrar

complaint queixa

customer number número de client

damaged espatllat

discuss it discutir-ho

enquiry petició

get back to you tornar a tu

hold the line  mantenir-se en linina

opening times  horari d'obertura

overcharge cobrar de més

quote cita

satisfaied satisfet

shipping date  data d'enviament

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Complaints

assist assistir

at our expense a costa nostra

check my records comproveu els meus registres

compensation compensació

credit our accountacreditar el nostre compte

defectdefecte

doesn't fit no encaixa

error error

faulty part part defectuosa

losing business perdre negocis

lost in the post perdut durant trajecte

make a claim fer una reclamació

making a noise fent soroll

missing a partfalta una part

refund reclamar

refuse denegar

suggest suggereix

the wrong item l'article equivocat

Under warranty sota garantia

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Extra

Broken Trencat

customer satisfaction la satisfacció del client

disappointed decebut

displeased disgustat

dissatisfaction insatisfacció

feedback comentaris

file a lawsuit presentar una demanda

financial director director financer

inappropriate inadequat

lose business perdre negocis

managing director director gerent

research and devolpment departament departament de recerca i desenvolupament

treatment tractament

Dialogue

 A: Can I speak to chloe Burns in tech suppor please?

B:Just a moment,I'll put you on hold...I'm sorry.I'm afraid that  Chloe is unavailable at the moment. She's in a meeting with a client.Can transfer you to Bill Jones from the same deparment?

A: No,I'd rahter speak to chloe directly

B: OK, I understand.

ACould you ask her to return my call, please?

We've got a problem with our county program.

We need a soution urgently

B: Let me write down your name and Contact

A:i'ts Steve McGough

B: Can you spell the last name ?

A: Yes of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

B: Ok Let me check that. It's 061 209 992?

A: No, it's 922 at the end. 061 209 922

B: 061 209 922. OK. And the message is to call you urgently about a ssoftware problem.

A:that's rigth.

B:I expect her to be free at around 1.00.

Taking Messages

A:Can i speak to chloe burns in tech support please?

B:Just a moment, i'll put you on hold... .I'm sorry.I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client, Can i transfer you to bill jones from the same department?

A: No, i'd rather speak to chloe directly.

B: OK, i understand

A:Could you ask her to return my call, please?

We've got a problem with our counting program.

We need a solution urgently.

B:Let me write down your name and contact details

A:It's steve McGough

B.Can you spell your last name, please?

A: yes, of course, It's M-C-G-O-U-G-H. And my phone number is 061 209 992

B:OK,Let me check that. It's 061 209 992?

A:No, it's 922 at the end. 061 209 922

B: 061 209 922. OK. And the message is to call you urgently about a software problem

A:That's right

B: I expect her to be free around at 1.00

IT Helpline

 A B: Yes, it's 1580.

    A: Just a moment, mr Smith, l'll just check for you. Please stayon the line.

    B: Sure 

    A: Thankj you for waiting. Yes, we've got10 of those in stock.

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B A: Good morning, compuset helpline. Melanie speaking. How may I help you?

   B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the 

       X300 RAM chips in stock?

   A: Have you got the tem number, please?

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C B: Great, l'll come in laterthis week.

    A:Can l help you with anything else today?

    B: Yes, Unfortunately, we had a problemwith the latest so

5 Vocabulary Builder

TROUBLESHOOTING/RESOLUCIÓ DE PROBLEMES

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control panel/panell de control       

no signal message/cap missatge de senyal

loose connection/connexió fluixa          

power button/botó d'encendre

mute box/caixa de silenci

volume control/control de volum

VERBS/VERBS

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freeze/congelar                  

reinstall/tornar a instal·lar

log off /sortir              

reopen/tornar a obrir

make sure/Assegura't        

replace/substituir

press anh hold/premeu i mantén premut  

restart/reinicia

reconnect/tornar a connectar        

shut down/tancar

TROUBLESHOOTING/RESOLUCIÓ DE PROBLEMES

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anti-virus softaware/programari antivirus

lose/perdut

bacj up/còpia de seguretat

password/contrasenya

follow instructions/seguiu les instruccions

recover/recuperar

PLACES AROUND TOWN/LLOCS DE LA CIUTAT

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airport/aeroport

off-site/fora de lloc

departament store/grans magatzems

on-site/in situ

entrance/entrada

post office/Oficina de correus

exit/sortida

reception/recepció

factory/fàbrica

shopping centre/centre comercial

ground floor/planta baixa

sports centr/poliesportiu

library/biblioteca

stairs/escales

lift/aixecar

train station/estació de tren

DIRECTIONS/INSTRUCCIONS

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at the end of the corridor/al final del passadís

apposite/adequat

go staright/segueixi dret

turn left / right/girar a l'esquerra/dreta

on your left / right/a la teva esquerra/dreta

EXTRA

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Assist- Assistencia 

At the traffic lisght- Al semafor

 

Breakdown- Desglosament

Curropt files- FItxer corruptes

Cross the road- Creuar el carrer

Debugging- Depuracio

Diagnose- Diagnosticar

 

Maintenance- Manteniment

 

Manual- Manual

Performance- Rendiment

Problem solving- Solucionar problemes

 

Recovery- Recuperacio 

Reset- Resetejar 

Take the first left/ right- Agafeu la primera a l'esquerra/dreta

ex5 ex7

 EX 5

A                                    B

1. portable                  5. a. built to be strong

2. superfast                4. b. using a small sapce

3. dependable            1. c. easy to carry around

4. compact                3. d. not likely to fail

5. sturdy                   2. e. very speedy

EX 7

REVIEW

Nice and fely for working everywhere!

The new slimth tablet (0.5com) has got nishresckutun

WI-FI, fot internet connection on the go. Its

buit-in screen is perfectfor doing fraphics work.

It really is a top model.

page 120

 ORDERNING

delivery date                                  payment date                        quality

give a discount                               payments                              quantity

goods                                               price                                    subtotal

invoice                                             price per unit                       VAT

out of stock

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PAYMENTS

account                              credit card

cash                       postage and handling

charge it                             shipping

cheque

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ADJECTIVES

all-in-one                high-resolution                        slimline

built-in                          portable                               sturdy

compact                          powerful                          superfast

complicated                    practical                      top-of-the-range

dependable                      reliable                         user-friendly

ergonomic                       secure                           wide screen

flexible                             simple

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EXTRA

accesible                          sophisticated                   

compatible                       spare parts

convenient                       special offer

delivery fee                     spacialsed

place an order                  stocktaking

reduction                         supply chain

shortage                            warehouse

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TRADUCCIÓN

PEDIDOS

fecha de entrega fecha de pago calidad

dar una cantidad de pagos con descuento

subtotal del precio de los bienes

precio de factura por unidad de IVA

Agotado

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PAGOS

tarjeta de credito cuenta

franqueo y manejo de efectivo

cargarlo envío

controlar

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ADJETIVOS

todo en uno, delgado y de alta resolución

incorporado portátil resistente

compacto potente superrápido

complicado practico tope de gama

confiable confiable fácil de usar

pantalla ancha ergonómica y segura

flexibles simples

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EXTRA

accesible sofisticado

repuestos compatibles

oferta especial conveniente

tarifa de entrega espacializada

hacer un pedido de inventario

reducción de la cadena de suministro

almacén de escasez